1. Ticket Purchase Conditions
All tickets are issued in person at the museum. Once a ticket is issued, it is valid only for the selected date. Tickets are not transferable or refundable. Online ticketing is not available.

2. No Product Sales
The website does not process orders or ship physical goods. We do not offer returns because we do not sell merchandise. All inquiries should be museum-visit related. Event details must be confirmed in advance.

3. Event Scheduling and Updates
In case of temporary exhibition adjustments, staff will provide updated schedules at the venue. We do not send automated updates. Changes are communicated via onsite signage. Visitors are encouraged to verify availability on arrival.

4. Contact for Clarifications
If you have questions regarding your visit or the museum’s operating terms, please contact us directly. No external customer service platforms are used. All assistance is handled manually by the museum team. Messages are reviewed individually and answered as soon as possible.

5. Special Exhibits
For events with limited access, details are provided in-person. Pricing and access policies may differ from regular entry. Refunds are not issued for missed timed-entry events. Always verify scheduling in advance.

6. Weather-Related Closures
In rare cases of emergency or severe weather, the museum may close temporarily. Notices will be posted on the museum entrance. We do not send digital alerts. Tickets for those dates will not be reissued or refunded.

7. No Online Booking
All ticketing takes place on location. We do not support remote bookings, reservations, or pre-purchases. Pricing and availability are shown on-site. Digital ticketing is not in development.

8. Policy Scope
This policy applies only to entry passes sold at the museum entrance. It does not extend to third-party events hosted offsite. All transactions are final. For clarifications, speak to our reception staff.

Contact:
468–470 N Street SW, Washington, D.C.
+1 202 601 4247
[email protected]